After achieving two ISO accreditations earlier this year, Bill Copland and Suzie Munday were invited to the headquarters of BSI in Milton Keynes to be formally presented with the certificates on Wednesday 12th September 2012. Nial Coleman, BSI Service Delivery Manager for the South West, presented Bill with the certificates for ISO BS EN 9001:2008 Quality and ISO BS EN 14001:2004 Environmental Management. Another six companies from diverse industries also received their certificates on the day.
Bill Copland, Sales Director at Hambleside Merchandise, commented: “The whole team are delighted to have succeeded in achieving the ISO accreditations for both Quality and Environmental Management Standards. We are committed to delivering top quality customer service and this can only be achieved by having robust processes in place throughout our business to ensure ultimate customer satisfaction. I am delighted to see the results of our Customer Satisfaction surveys showing that 97% of customers who have dealt with us over the last 6 months would be happy to recommend us to others! This shows a real commitment from the whole team to delivering our core values in everything they do.” Suzie Munday, Marketing Manager also adds, “I truly believe that achieving the ISO standards helps us to position our business for future growth and demonstrates our commitment to delivering excellent customer service whilst respecting our environment. The team are really motivated and this is showing in our customer feedback, alongside the enthusiastic reception of our new brand launched earlier this summer.”
Nial Coleman, BSI Service Delivery Manager for South West presents Bill Copland, Sales Director, and Suzie Munday, Marketing Manager, with Hambleside's ISO certificates for Quality and Environmental Management Systems
