How long will delivery take?
Delivery time varies from product to product, on average most products take 3 weeks from artwork approval.
What is the minimum order quantity (MOQ)?
This depends on the product; low cost promotional items have a much higher MOQ compared to premium gifts.
What is origination?
This is the cost of preparing your artwork and setting up the print machinery. The cost of origination will vary depending on the product and the print method that is used. The number of print colours will also have an effect on the origination cost. If you order online the cost of origination has already been included in the price and will not be charged additionally.
Why do we get charged repeat origination?
In some instances even if you are placing a repeat order you may still be charged a repeat origination. This will usually be less than the original set up, but it will still be charged as the print machinery still needs to be set up in the same way.
Why do we pay carriage – can we collect from you?
We outsource the print of our merchandise products to specialist printers with expertise in decorating different merchandise products and materials to guarantee the highest quality of print on your promotional products. Your branded merchandise gets delivered to you directly from our printer, which is far more cost and time effective.
Why do we pay carriage on each item?
If you order multiple promotional products it is possible that they will be sourced from different suppliers and printers located mainly in the UK, Europe and Far East. We work with a huge range of different suppliers and printers who specialise in particular areas. For example if you order lanyards and t-shirts from us, it is likely that your lanyards will be printed in the Far East and your t-shirts will be printed in the UK. Your printed products will be delivered to you directly from our chosen specialist printer to save you time and money.
Why can’t my artwork be supplied as a PDF, JPEG or a TIF file?
To ensure the best possible print results we ask that your artwork is supplied as a vectorised EPS file this is because this file format allows us to fully edit your artwork. We can make it bigger or smaller to fit required print areas without losing any quality. We can also change the colour of the text if required. A PDF, JPEG or TIF file does not allow us to edit the artwork in the same way and we cannot guarantee the required print quality.
How should I send my artwork?
Please send us your artwork via email as a vectorised eps file.