Hambleside Merchandise operates a Account Management processes to ensure we deliver a premium service and meet all customer requirements. An Account Manager’s role is fundamentally to ensure the needs of the customer are met, and all agreed service levels are maintained. You can find out more at Promotional Merchandise Account Management.
Promotional Merchandise Account Managers are key in the communication chain, they are the ‘go to’ people during working hours, and beyond if the need should arise. They will deal with all queries regarding products and services, and are responsible for overall customer management.
Monthly or quarterly review meetings are held in order to ensure the account is running as it should, and to provide financial and sales volume reports and costs on a monthly basis as agreed during contract implementation and/or on an ad-hoc basis as and when required.
Our Promotional Merchandise Account Managers are available for day to day contact, stakeholder meetings, concept development and specific project meetings in order to guide you through all your merchandise requirements. Alongside adhering to agreed procedures and offering a single point of contact, an Account Manager aims to assist in all aspects of supplying merchandise, including providing quotations with the appropriate information on packaging, warranties and disposal and sample branded items where necessary.
Beth Coleman – UK Sales Manager – Education Division
Beth is the Key Account Manager for Education Merchandise with over 15 years’ experience in the promotional merchandise market. Her dedication and commitment to customer satisfaction and ensuring the supply chain delivers for the end user client is outstanding. Beth was recognised in 2012 as the top performer in the BPMA “Certificate of Promotional Merchandise”; the only recognised knowledge accreditation in the market.
Beth has vast experience in merchandise projects and sourcing effective solutions for clients. Beth has many clients in the higher and further education sectors and is recognised by all as a highly effective Account Manager. Beth is meticulous in implementation of projects and her attention to detail ensures product quality is optimised and client requirements are met in full. Beth’s role as UK Sales Manager for the Education Division allows all our Education clients to benefit from her knowledge, expertise and dedication. Upcoming blogs: Overview of our business Products and Sourcing Account Management Stock Holding and Fulfilment Web shops Quality and Standards After Sales Customer Satisfaction Environmental Ethical Sourcing CRS
